1. Refund Policy
At FOREVER BLOOM (HONG KONG) LIMITED, we strive to ensure that our customers are completely satisfied with their kitchenware purchases. If you are not entirely happy with your order, we offer a 14-day no-questions-asked refund policy under the following conditions:

• 14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.

• Item Condition Requirements: The products must be unused, in their original packaging, and accompanied by all accessories (e.g., instruction manuals, tags).

• Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

Refund Processing Time

• Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.

• PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as required by local laws).

Exceptions to Refund Policy

• Final Sale Items: Certain discounted or promotional items may be marked as “Final Sale” and are non-refundable.

• Customized or Special Orders: Kitchenware items made to specific requests (e.g., custom sizes, colors) are non-returnable.

• Damaged or Worn Items: We cannot accept returns for products that show signs of wear or damage caused by customer misuse.

For refund requests, please contact our customer service team at support@neocookset.com or 852 24981036.

2. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disagreement or dispute arising from your purchase, use of our website, or interaction with our services will fall under the exclusive jurisdiction of courts in Hong Kong.

By using our website, you acknowledge and agree to submit to the jurisdiction of Hong Kong courts for all legal matters related to your transactions with HK Jortune Limited .

3. Additional Terms & Conditions

• Order Acceptance & Fulfillment:
  We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud. Orders are processed and shipped within [X] business days (unless otherwise specified).

• Pricing & Payment:
  All prices are listed in [Currency, e.g., USD] and include applicable taxes unless otherwise stated. We accept PayPal, credit/debit cards, and other secure payment methods.

• Shipping & Delivery:
  Shipping times and fees vary by location. Please refer to our Shipping Policy for more details. We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., natural disasters, customs delays, etc.).

• Product Descriptions:
  We strive to provide accurate descriptions of all products on our website. However, we do not guarantee that the product descriptions are always complete, reliable, or error-free. If a product offered by FOREVER BLOOM (HONG KONG) LIMITED is not as described, your sole remedy is to return it in unused and original condition for a full refund.

• User-Generated Content:
  You may be invited to submit reviews, ratings, or other content on our website. By submitting any content, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and distribute that content in connection with our business.

4. Contact Us
If you have any questions or concerns about our Terms of Service, please contact us at:

• Email: support@neocookset.com

• Phone: 852 24981036

• Address: Unit 6, 21/F, Wing Hing Industrial Building 83–93 Chai Wan Kok Street Tsuen Wan New Territories

Thank you for choosing FOREVER BLOOM (HONG KONG) LIMITED. We appreciate your business and are committed to providing you with exceptional kitchenware products and customer service.